ISBM at the Penn State Smeal College of Business – Academic Institute supporting B2B Research. Switch to the ISBM-Corporate website.

ISBM at the Penn State Smeal College of Business – Academic Institute supporting B2B Research. Switch to 

ISBM Pulse: value creation

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To Cut Costs, Know Your Customer

Cost-cutting initiatives for B2B firms should focus on reorienting resources toward business practices that create customer value.