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B2B Pulse: Content Library

The ISBM Pulse content library contains archived copies of previous member meeting presentations, webinars, courses, articles/reports, and a multitude of other knowledge. This material is freely available for our ISBM members.

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A Wake-Up Call for Globalized Supply Chains

Due to the ever increasingly global supply chains, the impact of the disruption caused by the coronavirus contagion is felt worldwide. Industrial industries are particularly affected. Now is the time to rethink the complex interdependencies in our supply chains. In the MIT Sloan Management Review, Professor Willy Shih of the Harvard Business School covers the rationale for global supply chains, and offers managers a number of actions to reassess supply chain risk.

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Industry Impacts of the Coronavirus Pandemic

The current COVID-19 pandemic is disrupting business and consumer behavior in an unprecedented way. The full consequences of the spread of the coronavirus are still unclear – but we can see that many business sectors are severely impacted by the illness. Many industries face rapid change. Analyists at Business Insider Intelligence and eMarketer have formulated a top three of impact expectations.

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B2B Salespeople Need To Act More Like Travel Agents

Do B2B buyers really want to be left alone? Research in this Harvard Business Review article suggests that there are a lot of frustrated and unhappy B2B buyers out there who could use a little help. By acting like a travel agent, B2B sellers can smooth out the sales process and guide customers to a more satisfying end.

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Time

Resisting Corporate Short-Termism

If you have 5 minutes or 50, check out this McKinsey Quarterly infographic on Short-Termism vs. Long-Termism in corporate culture. If you have the time click on the to articles from the Economist and an in-depth reports from McKinsey.

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Organic Growth Demands a Strong Organizational Identity

Much has been written about the importance of understanding the customer journey. B2B companies need to equip their employees with a solid understanding of the company’s purpose in order to be truly customer centric. This two part article in the Gallup Business Journal explores how changing the internal culture can deliver a better experience all around.

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Lines

How AI is Streamlining Marketing and Sales

This article in the Harvard Business Review looks at companies using AI to manage their sales leads in a more prompt and effective way. This small investment can win customer satisfaction by providing personal and helpful attention.

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Putting Lifelong Learning on the CEO Agenda

This article in the latest McKinsey Quarterly explores ways that individuals can prepare to handle the information rich tools and complex decisions of their new workload. Self-investment in lifelong learning is going to be the key to managing the next disruption in the work place.

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