Toward a theory of technology marketing: Review and suggestions for future research

Author(s): Jakki J. Mohr, Sanjit Sengupta, and Stanley Slater

Excerpt from the Handbook of Business-to-Business Marketing (Edited by Gary L. Lilien, Distinguished Research Professor of Management Science, The Pennsylvania State University and Rajdeep Grewal, Kenan-Flagler Business School, University of North Carolina, US). Complete book available at

The purpose of this chapter is to provide an overview of the state-of-the-art in both research and practice in the field of technology marketing. First, this chapter discusses the domain of technology marketing and why the unique characteristics of this domain create unique marketing-related problems for theory and practice. A brief summary of the state-of-the-art in managerial practice in this field is provided. Third, the chapter presents an overview of the basic approaches to research in the area of technology marketing, addressing strengths and weaknesses of each approach. A key insight arising from our overview is that the time is ripe to coalesce the body of knowledge into a cogent theory of technology marketing. Toward this end, we offer suggestions for research to refine marketing theory in this complicated and fast-moving arena.
technology lines on board

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